Returns, Refunds & Cancellations Policy

At Kavya Industries , we strive to provide high-quality packaging products and excellent customer service. Please read our Returns, Refunds & Cancellations Policy carefully before placing an order.

1. Order Cancellation

Standard Products
Orders for standard products may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Custom Printed & Customized Products
Orders for custom printed, branded, or specially manufactured products cannot be cancelled once production has commenced.
Any design approval provided by the customer will be considered final.

2. Returns Policy

Due to the nature of our packaging products, returns are accepted only under the following circumstances:

Incorrect product supplied.
Manufacturing defects.
Damaged goods received during transit.
Quantity shortage verified upon delivery.

Customers must notify us within 48 hours of receiving the goods and provide supporting photographs and order details.

Returns will not be accepted for:

Customized or printed products.
Products damaged due to improper storage or handling after delivery.
Minor color, thickness, or dimensional variations within industry tolerance limits.
Goods used, altered, or partially consumed.

3. Refund Policy

Refunds may be approved only after inspection and verification of the reported issue.

If approved, refunds may be processed through:

Original payment method.
Bank transfer.
Credit adjustment for future orders.

Refund processing may take 7–14 business days after approval.

4. Replacement Policy

Where applicable, we may offer:

Replacement of defective products.
Re-dispatch of missing quantities.
Credit note against future purchases.

The company reserves the right to determine whether a refund, replacement, or credit note is the most appropriate resolution.

5. Damaged Deliveries

If packaging appears damaged upon delivery:

Inspect the shipment before accepting it.
Take photographs of the damaged packaging and products.
Report the issue to us within 48 hours of delivery.

Failure to report within the specified period may result in rejection of the claim.

6. Shipping Charges

Shipping charges are generally non-refundable unless the error was caused by our company.
Return shipping costs may be borne by the customer unless the return is due to a manufacturing defect or incorrect product supplied.

7. Contact Information

For return, refund, or cancellation requests, please contact: